Shipping policy
Shipping Policy
Thank you for shopping with TK BioSync. We are committed to getting your order to you safely and ensuring that you are kept informed throughout the delivery process.
Processing Time
All orders are processed after payment has been successfully confirmed. Please allow time for your order to be prepared and dispatched.
Orders placed on weekends or public holidays will be processed on the next available business day.
During busy periods, promotions or special launches, processing times may be slightly longer.
Delivery Time
Once your order has been processed, the estimated delivery time is 10–15 business days.
Please note that business days exclude weekends and public holidays. Delivery times are estimates and may vary depending on your location, courier operations and unforeseen circumstances.
Shipping Costs
Shipping costs will be calculated and displayed at checkout based on your delivery location and the shipping options available.
Any free shipping promotions or special delivery offers will be clearly displayed on our website when applicable.
Order Tracking
Once your order has been dispatched, tracking information may be provided where available. Please allow some time for tracking updates to reflect after your order has been shipped.
Delivery Address
Customers are responsible for ensuring that all delivery and contact information provided during checkout is accurate and complete.
TK BioSync cannot be held responsible for delivery delays or unsuccessful deliveries caused by incorrect or incomplete information provided by the customer.
Delivery Delays
While we work hard to ensure that orders are delivered within the estimated timeframe, TK BioSync cannot guarantee exact delivery dates. Delays may occasionally occur due to circumstances beyond our control, including courier delays, customs processes, high order volumes, public holidays or other logistical issues.
Failed Deliveries
If a delivery cannot be completed because the customer is unavailable, provides an incorrect address or fails to respond to the courier, additional delivery charges may apply for redelivery.
Questions About Your Order
If you have any questions regarding your order or delivery, please contact TK BioSync through our available contact channels, and our team will be happy to assist you.
Thank you for choosing TK BioSync. We appreciate your support and look forward to delivering your order.